Industry

Communication/Media

Company Type

Call Center AI

Size

$15 Million

Investment Type

Equity

Contact: Douglas Jendras, Managing Director

Email: djendras@castleplacement.com

HELPING GREAT COMPANIES GROW

Overview

Seeking $15 million of equity for acquisitions, equipment, sales and  marketing to provide the world’s first turn-key call center virtual agents that sound  and act human, with true conversational artificial intelligence.


Call center market exceeded $100 billion in 2020


Call center employee turn-over rate has jumped to as high as ~80% since the pandemic


Digital Intelligent Sales Agent (DISA) is a patented AI technology that automates the customer acquisition process via the phone channel


DISA is a digital solution that provides consistency, scalability and eliminates the potential of human error

HELPING GREAT COMPANIES GROW

Opportunity

The contact center software global market is expected to reach over $75B by 2026, growing at a CAGR of 20.9% (2020-2026)


Call centers are here to stay


3.4 million people employed in the call center industry in the USA


61% of mobile users call a business when they are in a purchase phase of a buying cycle


35% more calls received by businesses than 5 years ago


Human limitations add costs and lose revenue due to scaling personnel (hiring, training, and deployment) and managing sales capacity when demand fluctuates


Companies have no control over compliance and consistency with potential customers by sales representatives in telemarketing


No current technology of normal human-to-human conversation is available to support the industry

HELPING GREAT COMPANIES GROW

Solution/Strategy

Provides conversational AI driven sales agents to automate the customer  acquisition process


Patent pending technology integrates speech-to-text, the switch, the dialer, and the telephony, all in one easy to use interface


At the touch of a button, technology allows clients to scale their sales team dynamically and in real time


AI sales agents are controlled by customer compliance parameters, ensuring effective management of risks and the potential of human error is eliminated

HELPING GREAT COMPANIES GROW

Learn More About This Transaction

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CONTACT US

Hi. We're not around right now. But you can send us an email and we'll get back to you, asap.

Thanks, Ken

Ken Margolis | Managing Partner Castle Placement, LLC
1460 Broadway Street, Rte 400
New York, New York 10036
(212) 418-1188 | C: (516) 712-7784
kmargolis@castleplacement.com

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